AESTHETICS (FACE + BODY)

 
 
 
 

BROOKE BATEMAN

The Refinery Esthetics Bar, LLC

Owner, Esthetician, Usui Reiki Master, Ordained Minister, Wellness Educator | Certificates in Crystal Energy Balancing, Aromatherapy, Dermaplaning | BS in Marketing + Entrepreneurship



“Beauty is energetic”

Brooke is a skilled Esthetician with a passion for holistic skincare and healing. She graduated in 2004 with a Bachelor of Science in Marketing, with an emphasis on entrepreneurship, but her true calling was revealed after years of soul-searching and self-care. In 2008, Brooke pursued her passion for skincare and became a licensed Esthetician, marking a pivotal turning point in her career and life.

After gaining valuable experience in the spa industry, she opened The Refinery Esthetics Bar, LLC in 2016, offering a variety of facial services and brow waxing. Starting small while still balancing a day job, she quickly realized the power of skincare as not only a physical treatment but also a form of healing. Over the years, Brooke has expanded her services and now owns and operates The Refinery Wellness Center, a nurturing space where other healing practitioners work alongside her to provide holistic care to clients.

With a deep understanding of how skin reflects the body’s internal state, Brooke believes that true skincare goes beyond surface-level treatments. Her approach connects physical wellness with energetic balance, ensuring that each client leaves feeling rejuvenated, calm, and centered. She specializes in facials that focus on soothing and restoring the skin while also offering energy work to promote emotional and mental wellness.

Brooke has continued to broaden her expertise, taking certifications in advanced treatments such as Dermaplaning and Aromatherapy, among others. She integrates her knowledge of Reiki and other healing practices into her skincare services, helping her clients achieve a sense of harmony in both body and spirit.

Outside of her work in skincare, Brooke enjoys spending time with her husband and three children, whether they’re gardening, golfing, or relaxing together at home. She is excited to continue helping clients on their skincare journeys, with a strong belief that true beauty radiates from a healthy, balanced body and mind.

Email: refinery.wellnesscenter.nh (at) gmail.com

Phone: +1 920-420-9145

Important Policy Reminder

At The Refinery Esthetics Bar, we are committed to creating positive, healthy, and respectful relationships with all our clients. Clear communication and mutual respect are essential for us to grow, thrive, and continue offering the best possible service. Recently, I’ve noticed an increase in certain policy infractions, and I feel it’s important to remind everyone of the guidelines we’ve established to ensure the best experience for all.

No Shows & Late Cancellations

We understand that life happens, but to keep things fair for everyone and maintain a smooth flow, we ask that you respect our cancellation policy. Appointment reminders are sent via email and text 5 days and 2 days before your scheduled appointment. We request at least 24 hours’ notice (1 full day) if you need to cancel or reschedule, as this allows time for clients on our waitlist to book an opening.

  • Failure to cancel at least 24 hours in advance may result in a $50 fee.

  • If no card is on file, an invoice will be sent.

  • Non-payment of this fee may result in future appointments being denied.

While we understand unexpected situations arise (like sick kids or emergencies), we’ve found that a pattern of last-minute cancellations and no-shows has led to the need for stricter enforcement. We greatly appreciate your understanding in this matter.

Infectious Diseases Policy

Per Wisconsin State Law and the guidelines set forth by my Aesthetics License, I am legally prohibited from providing services to clients with any contagious or infectious skin or scalp conditions. This includes, but is not limited to, cold sores (herpes simplex virus), fungal infections, warts, lice, scabies, or any other contagious disease.

Here’s why: If I unknowingly provide services while a contagious condition is present, and that condition spreads, I could be held liable for medical costs, leading to the loss of my license, which means I would never be able to practice as an esthetician in the U.S. again. This is a serious matter for both my career and my ability to serve clients.

To be clear, I cannot perform services during any stage of cold sores (herpes labialis) until the lesion has fully healed and is no longer visible. Cold sores go through four distinct stages.

If you arrive with an active, visible contagious condition, I reserve the right to refuse service and apply a late cancellation fee. This includes cold sores in any stage of development or any other contagious skin condition.

Example: A client arrives with a cold sore in the crusted stage, and during the facial, the area cracks open. Now, the virus is on my hands and may be unintentionally transferred to other parts of your face, my hands, and potentially to the next client. This could result in lost work, lost clients, and a risk to my livelihood.

Please understand this policy is in place for the health and safety of everyone involved. Timely communication and understanding of these boundaries allow us to maintain a safe, professional, and comfortable environment for all.

I sincerely appreciate all who respect my profession and allow me to provide the high-quality services you expect while maintaining a safe and healthy space for all.

Thank you for your understanding and continued support!